**Protime**, proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.
'**Make time valuable**' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe.
**This is what you see yourself doing?**:
- You will be responsible for the service delivery processes to ensure consistent, high-quality client service for our international existing customers.
- You will be responsible for our existing multinational customers with a tailored Managed Services contract.
- You will wear the Project Manager hat to manage large change requests for our existing customers.
- Together with your colleagues, you maximize our customer satisfaction.
- Streamline internal collaboration across different specialist teams to guarantee a unified experience for our customers.
- Take ownership of critical incidents and coordinate resolution efforts.
- Establish effective communication channels for post-incident reviews.
- Implement systems and methodologies to support outstanding service delivery.
**How will you do that?**:
- You **manage multiple customers** (with different service models) at the same time.
- You can rely on a proven and successful **project methodology**, an approach that focuses on agility and flexibility.
- You **monitor the service delivery scope, budget, and timeframe**. You report regularly on the status and quality of the delivered services.
- You **coordinate** the specialist team and support them where necessary. Throughout the process you ensure smooth communication.
- You will work from our Malaga office - in a hybrid team spread across multiple European countries. Homework is certainly feasible, alongside regular office days.
- Of course, you will never walk alone. You will take ownership, but you can always rely on #**collaboration**and #**camaraderie**(two of our core values) with your team members.
**- This is you?**:
- **Service Management**: you show proficiency in monitoring and managing service-related processes.
- **Customer Relationship**: you succeed at maintaining excellent relationships with end-users and stakeholders.
- **Leadership**: Since you will often work with multiple teams simultaneously, you exhibit superb leadership and ownership skills to take our service delivery to the next level.
- Technical knowledge: You are eager to learn and understand our solutions to enhance service delivery.
- **Project management skills**: You are great at organizing and making decisions, while remaining flexible enough to cope with unexpected situations. You are passionate about ensuring an excellent follow-up. A first experience in project management is a major plus.
- International mindset: Given the international context, your role does not stop at national borders. You like to travel, can work with different cultures and are** fluent in English**. Additional European languages are a major plus.
- **Budget and KPI management**: You are a master of numbers. You can manage and balance budget and service expectations like no other, in full control of your KPI’s.
- You have a passion for customer experience and a strong ability to balance customer needs and business priorities.
**Why would you choose Protime?**:
**Flexible work environment**: hybrid working model and **versátil hours**, with full autonomy to organize your days.
**Workation**: up to **20 days per year** working from anywhere you want.
**Time for you**:25 working days of paid vacation**, **3 flex days**, and **summer reduced working hours**. **Compensation**:
**Annual base salary between €39,000 and €47,000** (depending on experience)
️ **Monthly meal voucher (Ticket Restaurant)**.
**Flexible remuneration options** for your transportation needs.
**Referral program** with financial rewards.
**Private health insurance with Cigna**.
**Learning & development**: individual development plan and professional training opportunities.
**Real career growth**: whether you want to deepen your expertise or grow horizontally, there are always opportunities within Protime.
️ **Home office setup**: allowance to equip your workspace and ensure a comfortable, productive environment.
**People‑centric culture**, with continuous learning, coaching, and the opportunity to make a real impact.
**Constant innovation**: it will never be “just another day at the office” — every day brings a new challenge.
From many places, we work as one, moving from better to best together.