**Overview**
You lead from the front and inspire your team, with experience, the know-how and previous experience. You have strong instincts and outstanding intuition, yet always place data as our north star. You will provide leadership and direction for a team of UX disciplines.
The Role
- Leading UX Research and ensuring solid deliverables are actioned and implemented via UX team.
- Empathize with consumers and our customers and translate their problems into opportunities.
- Analyze qualitative and quantitative data and offer actionable UX design guidelines solutions.
- Present Findings, Work & Results to executives and stakeholders.
- Work in lockstep with Experimentation, Insights and Engineering teams to ensure we prioritise and push future platform capabilities.
- Prioritise task and projects based on ROI & ease of implementation.
- Work with external HP organisation to build upon the overall HP customer experiences and integrating companywide initiatives into the Store ecosystem
- Consistent evangelisation of the Customer and ensuring datapoints are at the centre of the discussions.
- Team up with other UX superstars to gain enthusiasm, buy-in and win together.
- A Passion for Content and the importance of structures and hierarchy
**Responsibilities**:
- Lead a diverse UX research team through experience development cycles within a complex environment, from ideation to delivery.
- Utilize a modern user-centered design process, based on deep data-driven insights, complemented with talented creativity to deliver amazing services and solutions guidelines.
- Understand and empathise with Customers and business stakeholders and decipher the ask or requirement and transform them into actionable / deliverable UX solutions.
Experience
- Successfully delivering winning experiences at scale across multiple platforms with particular emphasis on e-commerce.
- Striving to generate actionable insights that drive engagement through personalization.
- Ability to drive multiple medium complexity initiatives with mínimal guidance.
- Fostering a culture of innovation and out-of-the-box thinking by attracting, developing, and retaining a diverse community of the industry’s most exceptional talent with strong bias towards design mentorship and career growth
- Collaborating and influencing throughout a integral and matrixed organization.
- Desired: eCommerce Product ownership or management skills.
**Qualifications**
- Bachelor’s or advanced degree in Human Computer Interaction, Cognitive Science, Industrial Design or other design-related fields
- Proven ability to lead teams of UX and product specialists
- 8 + years of experience in UX research
Entity Sales & Services
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