Work model
Hybrid – Valencia
What makes Cognizant a unique place to work?
Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a integral, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.
At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting‑edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.
Key Responsibilities
- Serve as the primary point of contact for IT‑related inquiries and incidents.
- Diagnosing and resolving user issues related to login, access, connectivity, and device performance.
- Manage password resets, user provisioning, and access requests in accordance with established policies.
- Accurately document issues, resolutions, and escalation steps within the ticketing system (e.g., Jira Service Desk).
- Track and manage support tickets to ensure timely resolution and high user satisfaction.
- Escalate complex issues to appropriate system owners, administrators, or developers with complete diagnostic details.
- Provide user guidance, walkthroughs, and training on common applications and tools.
- Support hardware and software troubleshooting for operating systems, SaaS platforms, networking, VoIP, and office infrastructure.
- Create and maintain knowledge base articles and internal documentation to promote self‑service and knowledge sharing.
- Collaborate with IT team members to continuously improve processes, reduce incident volume, and enhance user experience.
You are a person with:
- Hands‑on experience supporting macOS and Windows operating systems.
- Proficiency with remote support tools and endpoint management platforms (e.g., MDM solutions).
- Familiarity with Salesforce, NetSuite, and other SaaS business applications.
- Experience managing G Suite (Google Workspace), Okta, Slack, and Jira Software environments.
- Strong communication, documentation, and customer service skills.
- Ability to support both onsite and remote employees across multiple time zones.
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