Team Lead
The Team Lead oversees the team’s performance, guiding members in professional development, ensuring service delivery meets SLAs, and fostering a culture of continuous improvement.
Responsibilities
* Act as the main link for external and internal contacts
* Follow up on job status to ensure that the SLAs are met and to escalate when necessary
* Carry out regular team meetings
* Resolve issues that are escalated to them
* Manage the allocation of resources within the team to ensure the continuity of the service
* Ensure that the system meets the law and that the latest legal and technical improvements are incorporated
* Ensure that the estimation of the work is done accurately and that it is carried out within the stipulated deadlines
* Be aware of the objectives of the company, respect and comply with them
* Show leadership; guide and motivate people to implement the strategy and values of STRADA
* Guarantee that team members follow policies and guidelines of STRADA
* Guide the members of the team in their professional careers
* Keep track of the performance, provide information on the same and carry out Performance Assessments with each member of the team taking actions if necessary
* Assure the continuity of the team and its staff
* Ensure the transfer of knowledge within the team by delegation and demonstration
* Participate in the development of innovative and dynamic approaches to help the team in the achievement of the standard performance
* Participate in the development of the department and in the process of continuous improvement
Qualifications
* Availability to travel
* Motivation and desire for improvement
* Commitment to the customer and the company
* Motivated to achieve excellence
* Orientation to the process of continuous improvement
* Positive collaboration and anticipation to the needs of others
* Encouraging the professional development of team members
* Leadership and motivation
* Ability to adequately assess the commitments acquired and set priorities
* Ability to work in a changing environment
* Ability to identify the expectations and needs of the team members
* Ability to set goals and objectives to the team members (challenging but achievable goals)
* Capacity for analysis and problem solving
* Be an assertive communicator and transmit the information clearly
* Ability to plan and lead team meetings
* Capacity of active listening and empathy
* Ability to act professionally in difficult situations and to take the necessary actions
* Ability to work with teams in different locations
Capacity to organize, plan and supervise work
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Diversity & Inclusion
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Work Authorization
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Disclaimer
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
#J-18808-Ljbffr