Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)
* Form part of an international iGaming company
* Chance to kickstart your career with growth opportunities
Location : Spain
Workplace : Remote
This is a remote opportunity on a B2B (autonomo registered in Spain) contract.
Your Role :
* Assist customers via live chat, email, and phone, providing timely and effective support.
* Take ownership of more complex issues, ensuring they are resolved efficiently.
* Collaborate with internal teams and external partners to resolve customer concerns.
* Process KYC verification and enhanced due diligence when necessary.
* Review and approve withdrawal requests in line with security protocols.
* Conduct daily security checks to monitor new accounts and transactions.
* Analyze customer interactions and provide feedback to improve services and self-help resources.
* Support CX initiatives by contributing insights on customer trends and system improvements.
* Handle additional tasks as required by the Customer Experience Management team.
What You Bring :
* Fluent Dutch (spoken and written) with strong communication skills.
* Interest in sports and casino is a plus.
* Analytical mindset and problem-solving abilities.
* Ability to work flexible shifts, including night shifts.
* Previous customer service experience is an advantage.
* Strong multitasking skills and ability to work in a fast-paced environment.
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