We are seeking a highly motivated Campaign & Social Media Co-ordinator to join our team. In this role, you will be an integral part of our marketing efforts, with a primary focus on CRM (Customer Relationship Management) and social media management.
This position offers a dynamic and evolving scope that will adapt as we assess brand partnerships and the growth of our social media presence.
**Responsibilities**
- Customer Relationship Management (CRM)_
- Assist in analyzing CRM data to derive insights and contribute to customer retention strategies.
- Assist in maintaining and organizing customer data, ensuring accuracy and completeness.
- Social Media Management_
- Develop and execute a comprehensive social media content strategy aligned with our brand identity and objectives.
- Create engaging and visually appealing social media content across various platforms.
Plan and maintain social media content calendars and posting schedules.
- Monitor and actively engage with our social media communities, responding to comments, messages, and feedback.
- Stay updated on the latest social media trends, algorithm changes, and best practices to enhance our online presence.
**General Administrative Tasks**
- Maintain well-organized records and files related to marketing campaigns, customer data, and social media content.
- Provide support in various marketing-related tasks such as market research, competitor analysis, and reporting. Collaborate with the team to ensure seamless coordination and execution of marketing initiatives.
**Requirements**:
- Strong organizational and multitasking skills with meticulous attention to detail.
- Proficiency in using social media platforms and relevant management tools.
- Excellent computer skills, including proficiency in Microsoft Office and basic graphic design software.
- Fluent in English with native fluency recommended, both written and verbal.
- Ability to adapt to evolving roles and responsibilities in a fast-paced environment.
- Prior experience in CRM and social media management is a plus but not mandatory; willingness to learn and grow in these areas is essential.
- Prior experience working with the CRM tool Customer.io also a plus.