Mercier Consultancy is excited to announce an opening for a Spanish Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the main support contact for our Spanish-speaking gaming community, providing outstanding assistance and ensuring a high-quality gaming experience.
As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to creating a friendly and positive atmosphere for our players. We are looking for passionate individuals who possess strong communication skills and a dedication to customer service.
Responsibilities
* Provide exceptional support to Spanish-speaking players through email, chat, and social media
* Address technical issues, gameplay questions, and account-related inquiries
* Maintain accurate documentation of player interactions and support requests in our database
* Collaborate with internal teams to effectively resolve complex player concerns
* Collect and relay player feedback to the development team for product improvements
* Create a welcoming and engaging community experience for players
* Stay informed about the latest gaming trends and developments relevant to our products
Requirements
* Fluency in Spanish and English, both written and spoken
* Exceptional communication and customer service skills
* Prior experience in player support or customer-facing roles is a plus
* A strong passion for gaming and an understanding of gaming culture
* Strong problem-solving skills with keen attention to detail
* Able to work independently as well as in a collaborative team environment
* Familiarity with customer support software and gaming platforms is advantageous
Benefits
* Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
* Fully paid training sessions from the office
* Stable job and career development opportunities
* Attractive salary
* Additional health insurance
* 50+ benefits and services to choose from
* Positive international working environment
* Support and learning
* Employee referral bonuses