PWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. /ppbr/ppbCustomer Service Representative with Dutch /b /ppbr/pp The purpose of this job is to provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions complaints. /ppbr/ppbResponsibilities: /b /pulliProvide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue. /liliProvides customer services relating to sales, sales promotions, and communications. /liliResolves customer inquiries and complaints fairly effectively provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.Resolves more complex complaints escalated by customer/sales force. /liliSetup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs. /liliExamine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes. /liliEnter orders in SAP, attached documents and send acknowledgments /liliRespond to customer requests via phone or email /liliMaintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels) /liliMaintain scheduling agreements /or Qty contracts /liliWork with accounting to resolve receivable issues /liliEntry and track of customer complaints /liliOverall Support for Sales /or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN /li /ulpbr/ppbRequirements: /b /pulliPrevious experience in an office or service center role preferred /lilibFluent in German and Dutch languages mandatory /b /liliUniversity or technical/vocational studies /liliSAP experience preferred /liliExcellent Customer Service focus and ability to remain productive under pressure /liliStrong written and oral communication skills /li /ulpbr/ppbWhat they offer: /b /ppOur client offers a competitive compensation package, including a comprehensive benefits program (ticket restaurant, private health insurance, company pension plan), hybrid working contract, and opportunities for professional growth and development. /p