If you like technology, innovative and different projects, your place is here, if you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are more than 4,000 employees in 16 countries, working to offer a more trustworthy and secure world.
We are looking for a Service Delivery Manager for our Mobile Solutions team who is going to be responsible for ensuring the successful delivery of telecom solutions and services to clients. This includes managing the end-to-end delivery process, coordinating with various teams to ensure project deadlines and milestones are met, and maintaining a high level of customer satisfaction through effective communication and service delivery.
This role requires outstanding customer service and communication skills to support our Operations & Support unit within the Mobile Solutions team. The position reports directly to the Solutions Support Manager, based in Madrid.
Key Job Responsibilities.
* Develop and manage project plans, timelines, and budgets for telecom solution delivery;
* Liaise with clients to ensure project requirements and expectations are clearly understood and met;
* Coordinate with cross-functional teams including sales, R&D, operations, and support to ensure seamless service delivery;
* Monitor project progress and identify potential risks or issues, and take appropriate action to mitigate them;
* Ensure timely and accurate delivery of services, including installation, testing, and commissioning of telecom solutions;
* Provide regular status updates to clients, stakeholders, and senior management;
* Conduct regular meetings with clients to review project status, identify opportunities for improvement, and ensure client satisfaction;
* Identify and implement process improvements to enhance service delivery and customer satisfaction;
* Manage vendor relationships and third-party suppliers to ensure quality service delivery.
If you want this position to be yours, we would like you to have the following:
* Bachelor or Master in IT or equivalent valuable experience.
* Advanced level of English (spoken and written)
* Minimum of 5 years of experience in a service delivery role within the telecom industry;
* Proven experience in managing and delivering complex telecom solutions and services;
* Strong project management skills with experience in creating and managing project plans, timelines, and budgets;
* Excellent communication and interpersonal skills with the ability to build strong relationships with clients and stakeholders;
* Strong analytical and problem-solving skills with the ability to identify and mitigate risks and issues;
* Experience managing and motivating cross-functional teams to achieve project objectives;
* Knowledge of industry standards, best practices, and regulations related to telecom solutions and services.
* Experience using Microsoft Project Online is a plus;
* PMP Certification will be highly appreciated.
What do we offer?
* Join our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams.
* Flexibility. We have flexible hours and possibilities of working from home to improve the work-life balance of our employees.
* We care about your well-being. You will have private medical and live insurance.
* Do you need a break? You will find our cafeteria at your disposal
I If you have the required qualifications and experience, and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity either through LinkedIn or send your application to: hrtalent@valid.com