Join one of the biggest telecom brands in the Netherlands—now expanding with a people-first mission. With over 8 million users, this no-nonsense company delivers fast mobile, internet, and TV services with a human touch. In sunny Valencia, become the friendly voice of a brand that’s all about making tech simple and connections real.
📍 Location : Valencia, Spain
🏠 Work Model : On-site
📄 Employment Type : Full-time
🌍 Industry : Telecommunications
🗣 Languages : Dutch (C2), English (B2 or higher)
💶 Compensation : Competitive salary + relocation support + benefits
As a Customer Support Specialist, you’ll help customers navigate their digital world—no scripts, no robotic replies, just real impact. You’ll be part of a growing, high-performance team that values sharp minds and social hearts. 🌞💬
What you’ll do :
* 📞 Be the go-to expert for customer questions via phone, chat, or email
* 💡 Guide users through solutions with patience, empathy, and clarity
* 🛠 Spot issues and solve them—or upscale when needed
* 🎙 Represent the brand’s tone : friendly, human, and efficient
* 🗂 Keep customer records accurate and up-to-date
* 🤝 Collaborate with other teams to improve support processes
What we’re looking for :
* 🗣 Native-level Dutch speaker (C2); other languages are a plus
* 📞 Previous customer service experience is a bonus
* 💬 Excellent communication and problem-solving skills
* 🤗 Empathy and people-first mindset
* 🧠 Fast learner with a passion for tech
🇪🇸 Willing to relocate and available to start in September, October, or November 2025
What you’ll get :
* ✈️ Relocation support, including help with Spanish paperwork
* 🌞 The adventure of your life in sunny Valencia
* 🏋️♀️ Daily healthy meals, boot camps, and team activities
* 📚 Free Spanish classes
* 🌍 A multicultural, international team culture
* 📈 Professional and personal development opportunities
* 🧘 Access to mental health support and private Spanish health insurance
Ready to live and work by the Mediterranean? Apply now and start your Valencia chapter! 🌊🇪🇸
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