What you will be doing
Primary Responsibilities of Professional Consultant
Analyze and design project solutions per pre-sales configurations and guidelines.
Perform project solution technical modeling, analysis, and planning.
Ensure all technical aspects of implementing the solution meet the project’s requirements.
Report any oversight, error, or omission in the original design by the pre-sales team to the project coordinator or manager.
Complete and deliver all required documentation during and at the end of the project.
Troubleshoot any incident or problem escalated by an Incident Handler due to time constraints or resolution complexity.
Help identify risks and issues and assist in their prompt resolution.
Write and update SOPs, protocols or Best Practices to standardize discovery, implementation, maintenance, or troubleshooting procedures.
Mentor other consultants to encourage knowledge and skill development across the team.
Lead or participate in Communities of Practice to implement learning, innovation, and mentoring within the Knowledge Management Practice.
Work under the guidance and direction of the Service Coordinator, Project Coordinator or Project Manager.
Document all technical interactions, periodic status reports, informal communications, and deliverables in the operations management platform.
Comply with established policies and processes.
Assume the role of Technical Leader when assigned to a project.
Serve as a Second-Level Support escalation resource when assigned to a ticket or dispatched by the Service Desk.
Secondary Responsibilities of Professional Consultant
Maintain organized documentation in the Content Management System for all project-related materials.
Interface with the customer’s liaison without internal coordinator or manager assistance unless strictly necessary.
Assist or assigned in special projects/duties, as necessary, related to the position.
Our expectations of you
Qualifications
To perform this job, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed below are presentative of the knowledge, skills, and/or ability required.
Bachelor’s degree in Information Systems, Computer Science, or Computer Engineering, with at least two years of experience. Alternatively, an associate degree with 3–5 years of IT-related experience and/or training
Experience in routine installation and operational tasks in Network and Security, Unified Communications, Datacenter, and Computing technologies
Proficiency in reading, writing, and speaking Spanish and English.
Ability to interpret technical documents and write reports or correspondence.
Effective communication with groups of customers, and co-workers.
This job includes supervisory responsibilities when acting as a group leader.
Required Skills and Knowledge
The following skills are required:
Strong interpersonal skills and the ability to communicate effectively with all relevant parties.
Ability to identify tasks, organize, facilitate, and perform work efficiently.
Highly organized, with excellent task planning and scheduling capabilities.
Strong service attitude; builds lasting customer relationships while striving for efficiency and effectiveness.
Ability to work under pressure and exercise good judgment in special situations.
Knowledge Requirements
Proficiency in tools like ConnectWise, IT Glue, OpManager or equivalents.
Comprehensive understanding of hardware architecture and components in networking, security, and Unified Communication, including LANs, WANs, Internet, intranets, application servers, PBX, Call Centers, and other data communications systems.
Competence in managing and troubleshooting cloud and security technologies and business-critical applications.
Competence in managing and troubleshooting Microsoft Windows operating systems, servers and computing.
Experience in providing customer support across diverse environments.
The individual must maintain up-to-date technical certifications as required by Intwo based on commitments to technological partners.
Knowledge of networking security topics and Contact Center components is desirable.
Computer proficient in Microsoft Office 365 apps, Internet and QuickBooks Accounting Software.
Special Requirements
Commitment to the Quality Standards System and continuous improvement.
Participation in the company’s "on-call" availability program.
Valid passport for travel outside Puerto Rico.
Service will be performed on site and remotely, from Puerto Rico (a USA Territory).
The candidate must be available to work flexible hours.
Who are we?
Intwo is a leading full-service Managed Services Provider (MSP) for Microsoft Azure, on-premise infrastructure, and critical business applications with over 30 years of experience. We serve more than 1,000 enterprise customers in over 40 countries, from 9 offices around the world (Seattle, San Diego, Puerto Rico, Amsterdam, Saudi Arabia, Dubai, Bangalore and Singapore). Our mission is to help companies achieve more with cloud technology. We are committed to taking businesses to the next level by enabling and delivering the most innovative and flexible cloud infrastructure, productivity, and business application solutions. With our integrated, global capabilities in the Microsoft Cloud – Azure, Modern Workplace, Dynamics 365 and Data and AI, Intwo is part of the Global Azure Expert Managed Services Provider program, has more than 10 Microsoft Gold competencies and is member of the Azure Elite Group.
What we offer
A great work environment to collaborate with colleagues from all over the world
Excellent on the job training opportunities
Competitive salary with great benefits
Inspiring, flexible, and open working culture
International growth and career opportunities
E-Learning subscription to Udemy
Health insurance
Christmas bonus
Vacation and sick leave
Salary range
A reasonable estimate for this position is US$40,000-US$50,000. Salary is based on location and depends on experience.
EEO Employer /affirmative action for Female/disabled/veterans
Apply for the job
Do you want to join our team as our new Professional Consultant? Then we would love to hear about you!
#J-18808-Ljbffr