Are you passionate about operational excellence and delivering exceptional customer service?
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Chubb European
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Group is seeking a highly motivated and detail-oriented Consumer Operations Technician to join our dynamic team. In this role, you will play a pivotal part in managing customer support requests, supervising operational procedures, and driving process improvement initiatives across our European operations. This is a 12 months role .
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Key Responsibilities:
- Act as a trusted business partner and consultant, serving as the main liaison between Chubb and external Third-Party Administrators (TPAs), ensuring smooth communication and compliance with company policies.
- Deliver outstanding customer service support by fulfilling customer requests, resolving technical problems, and responding to inquiries through various channels.
- Demonstrate active listening skills to fully understand customer needs, recognizing both verbal and non-verbal cues to provide tailored solutions.
- Oversee portfolio administration tasks, including booking premiums, issuing documents, and handling broker requests with meticulous attention to detail.
- Analyze big data and customer trends to identify actionable insights, accelerate innovation, and drive operational efficiencies.
- Collect, analyze, and interpret data to support business decisions and present findings to stakeholders.
- Monitor and evaluate service delivery effectiveness, ensuring all activities meet or exceed desired standards and agreements.
- Maintain accurate records in line with company records management policies and procedures.
- Proactively identify opportunities for operational excellence, optimizing resources and improving efficiency in all transactions and services.
- Troubleshoot and resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
- Adapt to rapidly changing environments, demonstrating strong multi-tasking and prioritization skills while maintaining a high level of accuracy.
- Manage time effectively to accomplish work, projects, and goals within deadlines.
- Support postroom and indexing activities, ensuring seamless policy documentation and incident response processes.