About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at
Summary:
The Order Management Specialist is responsible for accurately entering and processing customer orders, ensuring data accuracy and supporting a smooth order-to-cash process. The main objective of this role is to achieve the daily, weekly & monthly targets for order management activity. This role works closely with Sales, Logistics, Customer Service and in-country teams.
Key Responsibilities:
* To manage effectively designated teamwork-flow to achieve SLA's and Targets
* Input and process orders and returns with 100% accuracy
* Review and validate orders for completeness, pricing accuracy and required documentation
* Maintain and update the customer details, order notes, billing/shipping information; generate basic reports as needed
* Serve as a primary point of contact for order related inquiries
* To ensure compliance with work instructions and corporate guidelines encompassing ethical and financial rules.
* Support with the implementation and maintenance of robotic process automation.
Qualifications:
* 1-3 years in order entry activity or customer service
* Strong attention to details and quality oriented
* Good communication and multitasking skills
* Fluency in Dutch, French and English both written and verbal.
* Results / Target driven
* Team Player
* Ability to work on own initiative
* Adaptable to a changing environment & versátil regarding working patterns
* Familiar with SAP or others CRM/ERP systems
* Self-motivated and willing to learn new skills
* Computer literate
What we offer:
* Full-time contract
* Competitive salary and bonus scheme
* The opportunity to work on interesting projects, like the development of RPA, data reports and overall OTC process improvements.
* Excellent work environment and an active social committee for all fun at work.
* Flexible working hours
* Generous relocation package