About the Company :
Zoomlion is one of the general leaders in construction and lifting equipment, providing a comprehensive range of cranes, concrete machinery and earthmoving equipment. With a strong focus on innovation, reliability and safety, Zoomlion supports distributors and customers worldwide through professional after-sales service, recognized technical expertise and efficient spare parts management.
About the Role :
You will be responsible for the end-to-end management of spare parts for the Spanish market. You play a key role in customer satisfaction, smooth operations and the development of our distributor network.
Responsibilities :
Spare parts management & order processing :
Manage the full order process: customer requests, availability checks, lead times, ERP data entry, shipment and delivery.
Coordinate administrative follow-up: invoicing, payments, document compliance.
Ensure parts availability in coordination with the warehouse and logistics.
Report market needs and customer feedback to the Parts Manager.
Customer relations & sales support :
Maintain regular communication with distributors and customers in Spain.
Share product news, promotions and technical updates.
Respond to customer inquiries with accuracy and professionalism.
Internal coordination :
Work closely with logistics, warehouse, finance and technical teams.
Help optimize order processes and improve overall customer satisfaction.
Take part in resolving logistical or administrative issues.
Technical support & quality :
Provide first-level technical advice on spare parts references.
Analyse potential quality issues and escalate them to the relevant teams.
Contribute to basic training of distributors (procedures, tools, parts).
Qualifications :
Higher education degree (minimum 2 years) in mechanics, logistics, supply chain or a similar technical field.
At least 3 years of experience in a role related to spare parts, customer support, logistics or supply chain.
Comfortable working with ERP/WMS systems and with logistics flows and the full spare parts order cycle.
Ability to analyse and qualify first-level technical needs.
Required Skills :
Strong customer focus and service mindset.
Organized, rigorous and able to work independently.
Excellent interpersonal skills and a team player.
Comfortable working in an international, multicultural environment.
Proactive and able to manage priorities.