About the Role
We are looking for a motivated DevOps Engineer to join our team and support the operation and further development of our T-GAIA Chatbot Framework and the Chatbots. This role combines administrative and technical responsibilities, focusing on ensuring smooth operations, monitoring system performance and implementing improvements to optimize application reliability and accuracy.
Your Responsibilities
* Set up, debug, and deploy T-GAIA Chatbots as a cloud service and other GenAI products and enablers.
* Maintain and monitor the Chatbots and the underlying framework and pipelines.
* Monitor and ensure the SLA-Levels of the Chatbots, esp. Capacity and Performance
* Monitor and ensure the SLA-Levles of the underlying T-GAIA Plattform.
* Keep all Documentation on current status
* Ensure Operation by supporting Incident-, Problem- and Changemanagement processes
* Continuously improve Monitoring and Alarming Capabilities of the T-GAIA Framework and the hosted Chatbots
* Support the solving of Service Desk Tickets from our internal customers
* Deploy and manage use cases through GitLab pipelines.
* Perform administrative activities such as user management and technical activities such as network configuration, IaC deployment and service monitoring. Set up, maintain, and administer Jira Service Desk and internal Wiki/Documentation systems
* Manage internal customer tickets (own organization + CCOE)
* Handle internal customer communication: updates, roadmap communication, etc.
* Assist with MS Azure Cloud tooling and pipelines (Deploying, Monitoring, Logging, Security, IAM)
* Develop baseline operational standards for hosting/support (e.G., SLAs, alerts, support coverage)
* Perform quality assurance checks for billing accuracy, security posture, and compliance
* Collect internal requirements for Platform- and Chatbot Operations, coordinate discussions with CCOE
Qualifications
Skills & Qualifications:
Must have skills:
* Terraform/ Infrastructure as Code, Gitlab, CICD (e.G., GitLab CI, Cloud Build), Kubernetes, GIT
* Hands-on experience with Google Cloud Platform (GCP) and / or MS Azure, especially IAM, Monitoring, Billing, and Landing Zones
* Scripting capabilities (Bash, Python, or similar)
* Jira (Service Desk/Projects/Workflows) and Confluence/Wiki
* Experience with API Integration and use of API-Gateways
Futher skills appreciated:
* Google GCP Devops Engineer Level, either with Certification or proven experience. Alternatively similar Qualifications for MS Azure
* Experience working with or within a Cloud Center of Excellence (CCOE)
* Experience in project management, User Management, Reporting, Monitoring, Public Cloud Billing, Automation of Public Cloud Processes and Ticket Handling within an IT-like Organization.
* Experience with Containers and Kubernetes o Expected to use AI functions when appropriate.
Additional Information
What do we offer you?
* International, positive, dynamic and motivated work environment.
* Hybrid work model (teleworking/on-site).
* Flexible schedule.
* Continuous training: Preparation for certifications, access to Coursera, weekly English and German classes...
* Flexible compensation plan: health insurance, meal vouchers, childcare, transport assistance...
* Life and accident insurance.
* More than 26 working days of vacation per year.
* Social fund.
* Free service for specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...)
* 100% of salary in case of sick leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
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