Chat Host (Remote – Rotative Shifts)
Location: Remote (based in Ceuta, Spain)
Industry: Online Gambling / iGaming
Languages: Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
Key Responsibilities
* Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
* Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
* Provide excellent customer support, answering player queries and escalating issues when necessary.
* Encourage participation in games, promotions, and events through positive interaction and engagement.
* Report player feedback, technical issues, or unusual activity to relevant teams.
* Adapt to rotative shifts, including evenings, weekends, and holidays.
Requirements:
* Based in Ceuta, Spain (remote working set-up required).
* Previous experience in customer service, community management, or hospitality is an advantage.
* Excellent communication skills, both written and spoken.
* Fluency in Spanish (English is a strong plus;
other languages are an asset).
* Confident, engaging personality with the ability to build rapport quickly.
* Comfortable working in a regulated online gambling environment.
* Flexible to work on a rotating shift schedule.