P Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. /p pb THE COMPANY /b /pp IDILIQ Group, a Wyndham Hotels Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. /p pb THE ROLE /b /pp The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. /p pb Other key duties and responsibilities: /b /pulli In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service. /lili Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards. /lili Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance. /lili Assist with room assignments, guest registrations, and accurate billing. /lili Handle guest inquiries, requests, and complaints in a prompt and courteous manner. /lili Ensure VIP guests, repeat customers, and special occasion guests receive personalized service. /lili Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved. /lili Assist in recruiting, onboarding, and ongoing training for front desk employees. /lili Assist in work schedules as when needed. /lili Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager. /lili Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift. /lili Assist in preparing work schedules and managing staff shifts to ensure proper coverage. /lili Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times. /lili Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness. /lili Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members. /lili Act as the primary point of contact in the absence of the Front Office Manager /lili Ensure compliance with policies regarding safety, security, and procedures. /lili Ensure that all cashiering procedures comply with accounting policies and standards namely: /li /ulp a) Shortages/overages /pp b) Late charges /pp c) Petty cash/paid outs /pp d) Adjustments /pp e) Posting charges /pp f) Payment methods/processing /pp g) Cashier reports /pp h) Balancing receipts /p ulli Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests. /lili Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. /li /ul pb THE PERSON /b /pp Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: em Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. /em /p pb Key Competencies /b /pulli Excellent Service delivery /lili Team Management /lili Strong problem-solving and decision-making abilities. /lili Operational efficiency /lili Coaching Training /lili Communication /lili Planning organisation /lili Driving Result /lili Resilience /li /ul pb Background Skills: /b /pulli Minimum 2 years’ experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex. /lili A business or hospitality management qualification or a graduate degree. /lili Experience with Opera Cloud /lili Understanding of payments systems and procedures. /lili Experience of handling large leisure and corporate groups from a front office perspective /lili Four / Five star internationally branded hotel experience is an advantage /lili Proven track record of driving quality and revenue within the front office department /lili Fluency in Spanish and English /li /ul pb WHY SHOULD YOU JOIN? /b /p ulli Salary: Competitive Compensation Benefits /lili Development: Extensive Learning Development opportunities /lili Career: We will look after your career development /lili Exposure: Join a growing company and be part of our journey /li /ul pb Disclaimer /b /pp This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts. You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee. /p