The Community Engagement team is responsible for managing the needs of the OneForma crowd community. They act as the face of the brand to the community to foster positive discussions, loyalty, and brand reputation.
The Community Engagement Associate works closely with marketing and support, but primarily engages with our crowd online and engage in any discourse that could mention the OneForma brand, competitors, discussions about Domain Experts, AI, Data, and more.
Duties and Responsibilities
* Moderating online and offline conversations within our community.
* Identify online discourse across owned socials, reddit, discourse, similar forums, and more to monitor any brand mentions, subject mentions or competitor mentions
* Prioritize engagement in alignment with the brand, brand positioning, and goals to ensure negative posts or comments are addressed, discussions are engaged, and positive posts are amplified and leveraged.
* Acting as the face and voice of our brand within the community.
* Work with Marketing and Community teams to host digital events to build community and boost brand awareness.
* Participate in and actively improve crowd reputation systems and ranking mechanisms.
* Building relationships with the online community.
* Implement resource engagement initiatives with the team to maximize resource retention and utilization.
* Providing engaging text, image, and video content for social media accounts and other digital marketing tools utilized in recruitment campaigns.
* Additional duties as required.
Requirements
* University degree, preferably with a language or communication focus.
* Exceptional written/oral communication skills in English.
* Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
* Experience launching community initiatives (i.e., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
* Ability to identify and track relevant community metrics and to interpret website traffic and online customer engagement metrics.
* Experienced in social media, PR, and promotional events.
* Remote, office, or hybrid work environment depending on specific position.
* Very organized and able to work under pressure in a professional environment.
* Tech-savvy professional.
* A “people person” with great customer service skills and the ability to attract new members.
* In compliance with the General Disability Law, the submission of the corresponding disability certificate will be valued.
About Centific
Centific expertly engineers platforms and curates multimodal, multilingual data to empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable Artificial Intelligence(AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models(LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence(Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
Your Authentic Self at Centific
Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Applying to this job implies your agreement with:
In compliance with the applicable data protection regulations (General Data Protection Regulation 679/2016), we at Centific, as data Controllers, inform you that the data collected will be processed to manage your application in the selection process. This processing is legitimized by the consent given upon submitting your application, and the data will be retained for a maximum of two years. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting gdpr@centific.com. Furthermore, if deemed necessary, you may file a complaint with the relevant supervisory authority.
Seniority level
Associate
Employment type
Full-time
Job function
Writing/Editing, Customer Service, and Marketing
Industries
IT Services and IT Consulting, Translation and Localization, and Software Development
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