Mission of the role
Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‐to‐end business processes across multiple geographies, with a strong focus on Italy and France .
The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.
Key responsibilities
* Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting).
* Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics.
* Act as a process and analytical reference for international teams, especially Italy and France.
* Support management decision‐making through data analysis, KPIs, dashboards and performance reviews .
* Translate business needs into clear functional requirements for IT, Data and reporting teams.
* Work cross‐functionally with Operations, Servicing, IT, Data/BI and Finance.
Required profile
* Engineering degree (industrial, management, civil, computer or similar).
* Strong analytical and problem‐solving skills .
* Proven experience in the NPL / Special Servicing business (mandatory).
* Hands‐on experience with operational processes, servicing platforms and portfolio data.
* Advanced Excel skills; experience with KPIs and large datasets.
* International exposure or multi‐country operational experience is a strong plus.
Languages
* English: fluent (mandatory)
* Italian: fluent / professional level (desirable)
* French: fluent / professional level (mandatory)
Daily interaction with Italian and French teams is expected.
Personal skills
* Structured and detail‐oriented mindset.
* Strong communication skills across cultures and seniority levels.
* Proactive, hands‐on and delivery‐focused. xpzdshu
* Comfortable working in complex, evolving environments.