Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. not Call Center Agent) in a Company Airline. &##SPANISH / ENGLISH + ITALIAN
SPANISH / ENGLISH + FRENCH
Make courtesy calls to customers with special needs and monitor sensitive cases.
Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution.
Use the company's CRM system to document interactions, update customer profiles, and track issue resolution.
Perform cost control for all actions taken.
Supporting the finance department with fraud and chargeback management.
Previous experience in a customer service role, preferably in the aviation industry.
Excellent communication skills, both verbal and written, with a strong command of the English language.
Proficiency in Italian or French is required.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Flexibility to work in shifts, including nights, weekends, and holidays.
A passion for delivering exceptional customer service and going above and beyond to meet customer needs.
El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados), por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario.
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