As Assistant Executive Housekeeper, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and integral sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.
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Duties and _**_Responsibilities_**
In this role, I will support the Executive Housekeeper and Rooms Director focus on the rejuvenation of the rooms, residences, public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
I will work in partnership with other departments to ensure guest’s needs are determined/met and oversee the overall smooth operation of housekeeping department.
I have a thorough knowledge of all facilities and services offered by the resort including the type of rooms available as well as their location and layout, room amenities and products. I will administer all housekeeping and laundry facilities and ensure a secure environment for all our guests.
In my role as Assistant Executive Housekeeper, I assist the Director of Housekeeping in overseeing and providing guidance to the housekeeping team, coordinating schedules, and ensuring that both guest rooms and public spaces meet meticulous cleanliness standards.
In addition to managing the day-to-day operations of the housekeeping department, I am also responsible for conducting regular inspections to ensure that standards are being met. I am able to identify areas that need attention and make recommendations for improvement.
I have excellent communication and organizational skills, as well as a strong attention to detail. I am able to work well under pressure and am able to juggle multiple tasks at once.
I supervise and coordinate the activities of room attendants, valets, stockers, public area cleaners, and floor supervisors. I am managing and directing the day-to-day operations of all Housekeeping and laundry functions.
I will perform the following relevant tasks for this role:
- Demonstrate keen attention to detail and the ability to effectively interact with guests, other hotel departments, and housekeeping hosts.
- Assist in assigning work and daily duties to housekeeping rooms attendant and supervisors.
- Prepare and distribute room assignment sheets and floor keys to housekeeping staff.
- Assign training and coordinate on the job inspection to ensure compliance with established cleanliness standards.
- Maintain clear and efficient communication and coordination with the Front Office and other hotel departments.
- Assist Executive Housekeeper in monitoring cleaning tasks for room carpets, upholstery, draperies, as well as deep cleaning projects and window cleaning as needed.
- Participate in inventory of cleaning supplies and linen stock to ensure an adequate supply.
- Reports and records any concerns related to housekeeping service and equipment and implement appropriate corrective action given by Executive Housekeeper.
- Provide assistance to the Executive Housekeeper in various areas including host training, coaching, counselling, and enforcement of standard operating procedures.
- Generate all housekeeping-related reports and traces from PMS Opera.
- Assist in controlling expenses within the housekeeping department.
- Report and Follow up on any guest complaints promptly and implement appropriate service recovery measures if necessary.
- Participate in training sessions to enhance housekeeping techniques, procedures, and supervisory skills.
**_ Qualifications_**
To execute the position of Assistant Executive Housekeeper, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years’ experience in a similar hotel operational role.
In terms of housekeeping management, I have excellent communication abilities, and a keen eye for detail. I also have a deep understanding of cleaning and sanitation practices, as well as the ability to develop and implement effective cleaning schedules and protocols. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
Technical skills include advanced MS Office - Word, Excel, Pow