Overview
We are looking for a person who will join the International Forecast & Planning Area in our Madrid office!
About The Role
You will join the Forecast & Planning Area in Madrid reporting to the Head of the team.
Your main mission will be : drive efficient workforce planning across international markets by aligning resource needs with demand, ensuring schedule quality, and meeting service agreements
Responsibilities
* Strategic Workforce Planning: Responsible for estimating FTE needs per market and developing coverage plans aligned with demand, in coordination with operational teams and internal procedures, within an area of over 100 people operating in an international environment and providing services in more than 10 languages.
* Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.
* Cross-functional support and action tracking: Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.
* Strategic projects: contribute in the selection and deployment of solutions that enhance the maturity of the organization's tools and processes.
Your profile
* Bachelor’s degree in IT, Business School or Engineering School
* 5 years' experience in a similar position and / or experience in contact centers, operational monitoring, planning manager.
* Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus
* Highly valued knowledge of Genesys, Power BI, and Microsoft Office Suite.
* Spanish : native speaker | English : advanced proficiency
* Knowledge of the insurance or travel assistance sector is not mandatory but is a plus.
What we offer
* Starting date : ASAP.
* Work in an international environment. Office based in Madrid
* Full-time. Stable employment contract
* Competitive salary based on your experience.
* Ticket restaurant.
* Hybrid model.
* Access to Training Platform.
* Employee and family discounts club
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.
Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros / as 12.000 empleados / as es ser la empresa de cuidados más fiable del mundo.
En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios : seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.
Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.
You live, we CARE.
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