The Role
As Operations Manager, you will be responsible for running the full operational side of Polo Valley — ensuring all departments function at a high level, internal processes are followed, and client experiences are consistently excellent.
This is a leadership role for someone who is proactive, detail-oriented, and thrives in fast-paced, high-standard environments.
You'll work closely with the CEO to implement systems, manage staff, and raise the bar across every area of the business — from hospitality to horse care, events to HR.
Key Responsibilities
* Operational Leadership
* Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.)
* Ensure clear coordination between teams and consistent communication across departments
* Anticipate issues and prevent last-minute crises through planning and discipline
* Lead weekly operations meetings and ensure task follow-through
* Process & Systems Implementation
* Create and implement SOPs (Standard Operating Procedures) across all areas
* Train team members on protocols and ensure full understanding and compliance
* Identify inefficiencies and introduce practical, scalable solutions
* HR Management
* Oversee team structure, scheduling, and staffing needs
* Manage recruitment, onboarding, reviews, staff development, and dismissals in coordination with HR
* Handle conflict resolution, disciplinary procedures, and uphold internal policy standards
* Foster a strong, values-driven culture of respect, performance, and accountability
* Client Experience & Service Delivery
* Ensure all client-facing elements meet the high standards expected of the Polo Valley brand
* Work closely with front-of-house and hospitality teams to maintain consistency across all guest touchpoints
* Support with the execution of polo tournaments, VIP visits, and lifestyle events
* Reporting & Accountability
* Provide weekly operational reports and updates to the Managing Director
* Track team performance and task execution across departments
* Manage inventory, costs, and operational budgets in coordination with Admin
Ideal Candidate Profile
* 3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments
* Strong leadership and people management skills; confident handling HR responsibilities
* Excellent organisational skills and a highly structured, systems-driven approach
* Comfortable balancing strategic oversight with hands-on problem solving
* Clear communicator with fluency in English & Spanish
* Calm under pressure, solutions-focused, and committed to high standards
What We Offer
* A competitive salary tailored to experience and capability
* Opportunity to work in one of Europe's most unique lifestyle environments
* Close collaboration with leadership and exposure to business-wide strategy
* Clear career growth potential as the business expands
* A dynamic, ambitious, and values-led team
To Apply: Please send your CV and a short cover email to ****** with the subject line: Operations Manager Application – Polo Valley
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