Responsibilities
* With guidance, performs routine support duties, including:
o Assisting with first line user support by guiding users through the necessary steps to restore functionality
o Troubleshooting hardware, software and connectivity issues using remote access tools
o Escalating complex issues to 2nd and 3rd level resolver teams
o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests
* Ensures tickets are managed to closure and keeps users / clients updated on status and progress
* Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures
* Contributes to continues improvement of the Service Desk knowledge base
* Delivers results in support of the organizations SLAs
* Assists with special projects as assigned
Qualifications
* High School diploma or GED required
* Generally, less than 1 years’ experience in area of responsibility
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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