About UsWe areAlex, a newly launchedAI-driven B2C startupbacked by private funds and legaltech leaders.Our mission is to make legal assistance simple, accessible, and affordable through cutting-edge technology.We operate in aconsumer-first, digital-first model, redefining how individuals solve legal problems—no calls, no paperwork, just fast, reliable legal support.We're growing fast and looking foroutliers —people who think differently, embrace challenges, and want to build something meaningful from the ground up.About the Role?You'll work closely with theHead of Operationstoscale and automatethe company's core processes, building the infrastructure that allows us to grow faster, smarter, and more efficiently.This is ahybrid business-tech role.
You'll be key in implementing, optimizing, and monitoring our tools, automations, and analytics systems—while also driving innovation in how we operate internally.What You'll Do Build and optimizedashboards and reportsusingSQL, Python, and Looker Studioto enable data-driven decision making.Improve and expand the implementation of ourCRM, customizing it to fit operational and commercial needs.Design and maintainbusiness-critical automationsusingMake (Integromat), n8n, and other no-code tools.Document systems and processes in aclear, scalable, and structuredway.Collaborate with internal teams ( IT, Marketing, Customer Support ) to ensure tools and processes are aligned with business needs.Own and leadcross-functional projectsaimed at improving efficiency, digitalizing operations, or testing new tools and workflows.What We're Looking ForExperience3–5 years inoperations, business systems, ortech-enabled roleswithin startups, consulting, or fast-paced environments.Hands-on experience withZoho CRMor similar tools (e.G., HubSpot, Salesforce).Experience building and maintainingautomations, internal systems, anddata workflowswith minimal tech support.Understanding ofB2C business modelsand customer-centric operations.Tools & Systems FamiliarityBI & Dashboards : SQL, Python, Looker Studio ( must )CRM : Zoho CRM Plus (preferred), HubSpot, PipedriveAutomation : Make (Integromat), n8n, ZapierWeb basics : HTML/CSS, embedded logic ( nice to have )You'll Thrive in This Role If You Are...Analytical and structured, with astrong problem-solving mindsetHighly autonomous, proactive, and comfortable owning projects end-to-endComfortable operating across bothtechnical and businesscontextFocused onexecution, speed, andbusiness impactWhat We OfferAcore rolein a high-potential startup from day oneThe opportunity toshape our operations and systems from scratchA dynamic environment whereyour impact is visible every dayRealgrowth opportunitiestoward operational leadership rolesHybrid model– 2 days in office (Madrid) / 3 remote