Responsibilities
* Manage and maintain scientifically accurate response documents for the company's products, including localization of global scientific response documents and management of escalations.
* Analyze medical information data across global and country markets, product lines, and inquiry categories to identify trends and insights.
* Generate regular and ad hoc trends and insights reports using Power BI and Salesforce dashboards, and respond to data queries from internal teams.
* Track medical information KPIs including escalation rates, response times, and inquiries open longer than two weeks; flag deviations from targets and escalate when needed.
* Maintain and update BI and Salesforce dashboards; support optimization of global medical information systems through testing, SOP updates, and template enhancements.
* Conduct monthly quality control of MICC vendor reporting and manage vendor interactions.
* Participate in cross-functional initiatives involving Medical, Regulatory, Quality, R&D, and customer service stakeholders to drive process and system improvements.
* Collaborate with medical, regulatory, R&D, and quality colleagues to ensure appropriate referrals and answers using a modern tracking and repository system.
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