We are looking for an ambitious, bright, and results-oriented Customer Success Manager for an important technological multinational company located in Madrid.
As a Customer Success Manager, you will be expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption.
What you'll Do
* Lead customer engagement activities to ensure customer satisfaction throughout their Adobe journey.
* Understand and assess customer challenges, objections, requirements, level of adoption, and corporate structure, translating this into specific Adobe solutions that can help the customer pursue their goals.
* Evangelize Adobe products and technology to excite and encourage customers to push the boundaries of creativity.
* Conduct customer workshops and workflow assessments, demonstrating our solutions and the business benefits they bring.
* Develop and maintain a trusted advisor relationship with customer executive sponsors, aligning activities with the customer's business strategy to realize the full potential of their Adobe Solution.
* Establish and lead all aspects of adoption and usage of standard methodologies to continually drive incremental value and ROI.
* Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events, and share results with cross-functional partners.
What you need to succeed
* Bachelor’s or Master’s degree
* Strong communication skills in Spanish and English
* Experience in post-sales account management or a passion for customer success
* Good understanding of design workflows and digital trends
* Ability to establish relationships at end-user and senior decision-maker levels within enterprise organizations
* Adaptable with a customer-centric approach
* Self-managed, reliable, adaptable, and able to prioritize
* Desire to invest in personal and professional development, taking ownership of acquiring additional skills beyond the role’s requirements
Note: The original text was cut off at the end, but the main responsibilities and requirements are included above.
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