PstrongPosition : Telefonica Administrador Redes SDN /strong /ppstrong Location: Madrid, Spain (80% Remote) /strong /ppstrong Duration: Permanent/ Full Time /strong /p pstrongService Description: /strong /ppCritical and High-Impact Incident Management: Active participation in the resolution of critical incidents, including the implementation of workarounds, root cause analysis, technical documentation, and collaboration with other teams for effective resolution. /ppbr/ppHandling and resolving requests, incidents, and inquiries according to SLAs: Efficient management of requests in compliance with established Service Level Agreements. /ppbr/ppstrongSDN Networks: /strong NOKIA (NOKIA SDN, Routing, BGP Protocol, OpenFlow Protocol, NETCONF Protocol, SOFTWARE DEFINED NETWORK, NSP Protocol, OpenDaylight Controller, ONOS Controller, Cisco ACI Controller, VMware NSX Controller) JUNIPER /ppbr/ppstrongSkills: /strong /ppOver 5+ years of experience /ppJuniper and Nokia SDN Networks /ppCustomer-required certifications: /ppCisco CCIE Enterprise Infrastructure (with SDN). /ppVMware NSX Advanced. /ppONF Certified SDN Professional. /ppbr/ppTasks: /pp strongCritical Incident Resolution /strong: Active involvement in resolving high-impact incidents, including workarounds, RCA, documentation, and cross-team collaboration. /pp strongRequest Incident Handling /strong: Timely resolution of tickets per SLAs using tools like Remedy. /pp strongITIL Process Execution /strong: Application of change, problem, and configuration management practices. /pp strongSystem Monitoring /strong: Continuous monitoring to ensure system availability and performance. /pp strongEvent Response Procedures /strong: Defining protocols for handling alerts from monitoring tools. /pp strongBackup Management /strong: Regular verification and maintenance of backups. /pp strongMaintenance Planning /strong: Execution of preventive and corrective maintenance tasks. /pp strongThird-Party Coordination /strong: Liaising with vendors and suppliers for support and improvements. /pp strongTechnical Documentation /strong: Creating and updating operational documentation for teams and audits. /pp strongProcess Improvement /strong: Proposing and implementing optimizations. /pp strongL2 Console Monitoring /strong: Managing second-level event consoles for operational continuity. /pp strongAudit Support /strong: Preparing compliance evidence and supporting audit processes. /pp strongScripting Automation /strong: Developing scripts for operational efficiency. /pp strongDashboard Management /strong: Creating and interpreting dashboards for data-driven decisions. /pp strongNetwork Documentation /strong: Maintaining site lists, diagrams, and network records. /pp strongCertificate Management /strong: Overseeing digital certificate lifecycle. /pp strongProvisioning Reports /strong: Daily reporting of equipment scheduled for provisioning. /pp strongEdge Platform Support /strong: Supporting Operator Platform Plan Edge operations. /p