Company Description
Ekseption is a multi-brand luxury boutique in Madrid’s exclusive Salamanca district. We sell a selection of carefully curated RTW, leather goods, accessories, home objects and beauty products. We work with established luxury brands and emerging designers. We are looking for a customer care agent to join our team to support our e-commerce team in a client-facing position.
Key Responsibilities
* Ensure correct and prompt customer order processing, including but not limited to quality control, logistical matters, package preparation, and correct payment processing
* Handle customer product returns, interacting with the finance team, and confident to manage any return issues
* Ensure constant update of e-commerce data, including customer and order master data
* Monitor and handle client requests via phone, live chat, email, and WhatsApp
* Prepare weekly client communication of new arrivals, restock, etc.
* Maintain a comprehensive understanding of our products to better assist customers and ensure customer satisfaction
* Support with product management functions such as, but limited to writing detailed description in Spanish and English, categorizing products, ensuring accurate sizing information and color filters, etc.
* Support with daily activities and ad hoc tasks as they arise
Qualifications
* Flexible and able to adapt easily, self-starter who can work on a small team
* Experience working with ERP systems and analytical skills
* Customer-oriented mindset with problem-solving abilities
* Strong attention to detail and ability to manage multiple tasks simultaneously
* Computer proficient with Microsoft Office (Excel)
* Knowledge of English and Spanish is a must (both written and spoken). Please abstain from applying if you do not speak English fluently.