Join our client’s vibrant Customer Support Department as an Arabic speaking Customer Service Host in Ceuta, Spain who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client’s businesses. At the heart of our client are its people, as the organization believes its employees drive its success. The company recruits high-potential individuals and supports their career and personal development within its global network of offices in London, Portugal, Cape Town, and Malta.
With over 1,800 multinational employees, our client offers services across Europe and Canada. Their diverse company culture gives us a competitive advantage in the market. Due to their international reach, this role involves shift work to meet the 24/7 operational needs of their clients.
Your key job responsibilities as the Arabic Customer Service Host in Ceuta, Spain will include:
1. Respond to customer inquiries via telephone, email, and online chats in Arabic.
2. Manage all incoming and outgoing contacts in a multimedia environment.
3. Input relevant information into appropriate databases.
4. Build and manage customer relationships.
5. Resolve issues and troubleshoot during shifts.
6. Handle customer-related queries and take full responsibility for them.
7. Perform additional tasks as assigned by managers or shift supervisors.
Requirements for this Arabic Customer Service Host job in Ceuta, Spain:
8. Native Arabic speaker and fluent in English.
9. Valid work or residence permit for South Africa or Ceuta, Spain.
10. Availability for shift rotations.
11. Completed high school education.
12. At least 2 years of post-qualification work experience.
13. Possession of a degree or diploma would be an added advantage.