Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.
We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.
Job Purpose The Front of House Manager is responsible for leading all guest-facing operations to deliver a high-energy, elevated hospitality experience. This role oversees service execution, staff performance, guest satisfaction, and floor operations, ensuring consistency with Puttery's brand standards while driving revenue, efficiency, and team engagement.
Responsibilities Lead and oversee all front-of-house service areas, including hosts, servers, bartenders, and support staff
Ensure exceptional guest experiences from arrival through departure, resolving issues promptly and professionally
Maintain service standards aligned with brand expectations, including pacing, presentation, and hospitality tone
Actively manage the floor during peak periods to ensure smooth flow, engagement, and energy
Create and manage FOH schedules to align with business volume and labor targets
Ensure proper staffing coverage for regular service, events, and high-volume periods
Collaborate with BOH, Events, and Management teams to ensure operational alignment
Monitor daily readiness, including pre-shift meetings, staff appearance, and station setup
Support revenue growth through strong service execution, upselling, and guest engagement
Monitor labor, service efficiency, and cost controls within FOH operations
Assist in inventory oversight for front-of-house supplies and bar operations
Support event execution and private bookings from a service and guest-experience perspective
Hire, train, coach, and develop front-of-house team members
Set clear expectations around performance, service standards, and professionalism
Conduct performance feedback, disciplinary actions, and recognition as needed
Foster a positive, inclusive, and accountable team culture
Ensure compliance with all local, state, and federal labor laws and company policies
Enforce responsible alcohol service and food safety standards
Maintain a safe, respectful, and compliant workplace environment
Qualifications 3+ years of management experience in high-volume hospitality, nightlife, or entertainment venues
Proven ability to lead diverse teams in fast-paced environments
Strong guest-service mindset with confident decision-making skills
Experience with scheduling, labor management, and performance coaching
Knowledge of alcohol service regulations and hospitality best practices
Excellent communication, organization, and leadership skills
Flexible availability, including nights, weekends, and holidays
Working Conditions Fast-paced, high-energy environment with extended periods of standing and walking
Evening, weekend, and holiday shifts required
Exposure to loud music, crowds, and nightlife-style settings
Ability to lift up to 25 lbs and move throughout the venue as needed
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
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