Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.
We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.
Job PurposeThe General Manager (GM) is responsible for the overall operations for the venue, and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together.
The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates, work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies.
The GM must also drive venue culture and be actively involved with community outreach.
ResponsibilitiesOversee daily business operationsDevelop and implement revenue growth strategiesDrive Puttery culture in and out of the venueResponsible for training managers and staff for optimum performance and driving salesCreating and managing budgetsControlling costs and introducing tactical initiative to prevent lossesImproving revenue growth by strategically identifying sales opportunities locallyHiring, training and coaching employeesDelegating responsibilities to ensure employees grow and develop in their positionsEmploy various initiatives to coach employees to optimize their capabilitiesEvaluating performance and productivityAnalyzing accounting and financial data and managing budgetsMonitoring invoices, money handling procedures, accounting, and bank processesOverseeing marketing initiatives and special eventsPromoting company-sponsored training and growth initiativesDeveloping and maintaining good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior managementPerforms other duties as assigned and requested by Regional Director of Operations
Core CompetenciesDiversity Management & PromotionBusiness AcumenCritical ThinkingDevelops Talent
Qualifications and SkillsMinimum of 3-5 years' experience managing a complex leisure entertainment conceptTravel by air and ground transportation unaccompanied and overnight, as necessaryWork extended hours as required and/or during other busy periods based on business needsOperate a personal computer and use required applicationsWork with minimal supervisionRead and comprehend complex printed data/information and reportsPossess excellent verbal and written communication skillsEffectively prepare and present complex information to members of managementExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailStrong analytical and problem-solving skillsProficient in Microsoft Office Suite or similar softwarePrior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facilityProven track record of managing complex budgets and increasing revenue successfullyOutstanding verbal and written skills, and experience working with staff on all levelsPrior experience managing major projects and supervising day-to-day activities of workersAbility to communicate effectively and efficiently across levels within the organization
EducationBachelor's degree in Business, or relevant field preferred
Working ConditionsDays and hours of work vary by schedule and business needsEvening, weekend, and holiday work will be requiredSpecial working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of timeMay need to lift to 50 poundsReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
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