Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges.
Key Responsibilities:
1. Provide B2B technical support via phone, email, tickets
2. Accurately record and track incidents using a ticket management system.
3. Escalate unresolved matters to the appropriate technical teams.
4. Strive to ensure a high level of customer satisfaction with every interaction.
What's in It for You?
5. Flexible remote work policy: 80% remote, with just four days per month required on-site.
6. Permanent, full-time contract (39 hours per week).
7. Rotational shifts between 7:00 and 19:00, Monday to Friday.
8. Start date: July 1st.
9. Annual meal voucher allowance after probation period (€1,100).
10. Comprehensive health insurance after six months of employment.
11. Perks platform: discounts on fitness centers, dining, car services, and more.
12. Growth opportunities, including leadership and career development programs.
13. Complimentary online language courses (German, French, Spanish, English).
14. Fully compensated initial training period.
Your Profile:
15. Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency)
16. Eager to learn more about information technology.
17. Possess a proactive attitude and a passion for problem-solving.
18. Strong analytical and logical thinking skills.
19. Excellent communication abilities with a focus on customer satisfaction.
20. Enjoy collaborating within a team setting.
21. Dependable and punctual, with respect for shift schedules.