Pinnacle Travel Group (PTG) is seeking the services of a full time suitably skilled Desktop Support Officer (Level 2) to join our team in Malaga.
About the Company/s:
A fully integrated Western Australian family-owned company, PINNACLE TRAVEL GROUP (PTG) focuses on providing excellence in transportation and tourism services across land and sea. We believe in safely and timely transport aiming to provide the best possible passenger experience. PTG includes a portfolio of unrivalled premium tourism brands: Rottnest Fast Ferries, Pinnacles Coachlines, Australian Pinnacle Tours, Kimberley Quest, The Great Escape Charter Company, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines and Lancelin 4x4 Adventures.
The Role:
Predominantly based in our office in Malaga, the successful applicant will join our creative and supportive IT team to provide desktop support to All Staff, Company Directors and Managers in the organisation, Reporting to the Director of ICT & Marketing. Occasional travel to other sites within the organisation may be required, including Barrack Street Jetty, Lancelin, Hillarys Harbour, Broome, & Rottnest Island.
Responsibility 1: Desktop Support
Respond to help desk requests.
Troubleshooting and assessing software, hardware and networking issues
Answering and prioritising incoming phone, email and face to face requests
Deployment of software/hardware including configuration
General network, hardware maintenance and upgrades
Lead users through diagnostic procedures as well as educate and instruct end users on various application and hardware issues
Escalating requests where necessary and recording outcomes
Assist in maintenance of software and hardware including network devices across the entire business
Install and configure hardware and software
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Understanding of basic network configuration including WIFI
Test new technology
Create documentation for staff for training purposes
Responsibility 2: Reporting
Regular Updates and Meetings with the Director of ICT and Marketing
Maintain ICT related knowledgebase and documentations.
Cert IV in Information Technology essential
At least 1-2 years recent industry experience in systems integration or in similar role
Experience in CISCO Switches, Routers, ADSL, WatchGuard and VoIP skills highly desirable
Experience with Windows Operating Systems
Active Directory and Exchange system administration essential
Ability to work unassisted with minimal additional training
Strong communication and interpersonal skills
Strong trouble shooting and communication skills (able to talk in no-technical terms
Benefits on Offer:
As a valued employee of the company, we will provide you with:
A friendly, welcoming and supportive environment
Flexible working arrangements
Competitive hourly pay rates
Ongoing training and support
Work across a wide range of exciting projects.
Encouraged to develop your career as the business continues to grow and innovate.
Employee Assistance Program for you and your family
Staff travel fringe benefits including free travel to Rottnest Island for you and your family.
Applications close on 12th January 2026;however, we may close sooner if we find the right candidate.
Your application:
Please include examples of your portfolio work with your application.
We encourage all candidates to learn more about the PTG group of companies at our website; www.pinnacletravelgroup.com.au
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Desktop Support Officer?
* Do you have customer service experience?
* Which of the following Microsoft Office products are you experienced with?
* Which of the following Microsoft application certifications have you completed?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have a current Working With Children (WWC) Check?
* What's your expected annual base salary?
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