Experteer Overview
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As a Cloud Solution Architect, you guide customers and partners in shaping scalable, AI-enabled engagement architectures. You will work with senior business and IT stakeholders to modernise customer journeys and enable low-code agility across CE and CCaaS solutions. You’ll balance technical depth with advisory influence, delivering secure, resilient architectures and driving adoption of AI capabilities. This role combines solution design, governance, and long-term platform health across industries, offering meaningful impact and cross-team collaboration.
Compensaciones / Beneficios
• Collaborate across Microsoft, customers, and partners to align on strategy and delivery
• Deliver solutions following proven practices to achieve business goals and operational readiness
• Guide customers toward well-architected, secure, AI-enabled solutions that are cost- and performance-optimised
• Identify opportunities for consumption, usage growth, and unified expansion
• Act as voice of the customer, translating needs into industry-aligned solutions
• Drive customer experience improvements and define success criteria across journeys
• Prioritise revenue-aligned opportunities with partners and support pre-sales activities
• Share insights and best practices with engineering, product, and communities
• Mentor others, contribute to thought leadership, and promote scalable, repeatable models
• Identify gaps and inform product and process improvements through delivery insights
Responsabilidades
• Significant experience with Dynamics xpzdshu 365 Customer Engagement (CE) and Digital Contact Center (CCaaS) solutions
• Proven ability to design and deliver secure, scalable end-to-end solutions across cloud and platforms
• Strong Power Platform experience with ALM and deployment pipelines
• Hands-on telemetry and data analysis using Application Insights and KQL to monitor production performance
• Extensibility expertise using JavaScript and C# plugins
• Proficiency in English and Italian (written, reading, conversational)
Requisitos principales
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