Company DescriptionILO is not a spa.It's not a gym.We are a social wellness space built around heat, cold, breath, and connection.We create experiences that help people reset their body, regulate their mind, and reconnect with themselves and others.Every detail matters.Every interaction shapes how people feel.
Role DescriptionWe're looking for a Full Time Community Host to become the face of ILO.This is not a front desk role.This is premium hospitality + community building .You will be responsible for how people are welcomed, guided, and remembered.From the first "hello" to the last moment before they leave, you set the tone.
What you will doWelcome every guest with presence, warmth, and attentionDeliver a seamless check-in and onboarding experienceExplain the flow of the space and guide first-time visitorsCreate a sense of belonging from day oneHandle bookings, memberships, and client support via MomenceMaintain the space to the highest standard (clean, calm, intentional)Support sessions and coordinate with guidesBuild relationships with members and recognize returning guestsCollect feedback and spot opportunities to improve the experienceContribute to daily operations and community engagement
What we are looking forStrong hospitality instinct — you genuinely care about peopleHigh attention to detail — nothing goes unnoticedNatural communication skills — warm, clear, and confidentAbility to stay calm and present in a dynamic environmentProactive mindset — you don't wait to be told what to doInterest in wellness, breathwork and personal growthFluent in English and Spanish, other languages is a big plus
What makes you stand outExperience in hospitality, boutique fitness, or premium environmentsYou remember names, faces, and small detailsYou create energy — without forcing itYou understand that experience is built in the small things
Why join ILO STUDIOSBe part of building one of the first social wellness spaces in BarcelonaWork in a high-quality, design-led environmentGrow within a fast-moving, experience-driven startupFree access to ILO sessionsA team that cares about what we build — and how we build it
How to applySend us:Your CVA short note on why this role fits you