Date Posted:
2025-07-23
Country:
Spain
Location:
Villanueva 30, 7-29/30, 28001, Madrid, Spain
Position Role Type:
Unspecified
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
We are currently seeking a Site Lead IT Field Te chnician in Aftermarket to join our team.
This role is based onsite and will be located in Josep Tarradellas Barcelona-El Prat Airport, 08820 El Prat de Llobregat, Barcelona, Spain.
What you will do in this role:
* Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.
* Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
* Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
* Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
* Coordinates, prioritises and resolves issues encountered by the team.
* Optimises the usage of manpower, standard time, equipment and energy of team.
* Escalates key issues that will impact the business.
* Manages team according to established programs and objectives.
* Quality Issue Management
* Performs a variety of duties, including but not limited to coordinating the servicing, operating, maintaining, repairing and removal of equipment.
* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
* Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
* Troubleshoots technical problems and issues and recommends actions to company or customer representatives.
* Assesses product needs in accordance with customer specifications.
* Acts as local on-site Collins Aerospace representative to the customer's organisation.
* Manages statement of work to meet customer and contract requirement
Experience / Qualifications we prefer:
* Bachelor’s degree in computer science, engineering, management information systems, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation
* Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead/ direct / review the work of team members in order to accomplish operational plans and results.
* ITIL Foundation certification most preferably, service operations certification is a plus.
* Experience with supporting Cisco network devices in a live production environment.
* A working knowledge of Windows Server is a plus.
* Familiarity and experience in dealing with and manoeuvering with the relevant Airport Operators in Spain.
* Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems.
* Proficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel
* Excellent Communication (written & verbal) in English and Spanish
* Ability to work effectively in a matrixed team environment locally and globally
* Good problem-solving skills to source solutions to customer requirements or issues
* Excellent attention to detail and quality
* Ability to travel frequently across the country and occasionally internationally as maybe required.
The successful candidate will need to be a Spanish national or already have the right to work and live in Spain
What we can offer you:
* Competitive Salary
* Life Assurance
* Annual Bonus
* Corporate Pension Scheme
* 25 days holiday plus public holidays
* And so much more
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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