Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Associate Critical Environment Operations Manager (ACEOM) you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Responsibilities:
People Management
* Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
* Model - Live our culture; Embody our values; Practice our leadership principles.
* Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
* Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
Data Center Operations / Service Delivery:
* Empower a culture of safety, security, compliance and operational excellence in all aspects of our Datacenter operations
* Lead a team of Technician Managers, Program Managers and Technicians supporting Microsoft's online services
* Responsible to ensure team staffing, training and qualification.
* Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
* Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
* Reduce high-impact and human-error Critical Environment (CE) incidents year over year
* Deliver on cost/energy efficiency initiatives
* Manage operation budget and forecasts, as well as vendor contract negotiations and performance.
* Ensure OKRs and KPIs routine reporting to effectively manage and analyze Datacenter Operation (Operation and maintenance activity, Availability, Power/Temperature/Relative Humidity, and SLA monitoring)
* Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
* Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Qualifications
Required Qualifications:
* High School Diploma or equivalent AND a few years of experience of technical mission critical (electrical and mechanical) service management (e.g., manufacturing, Power plants, Hospitals, Airports, Pharma, Power plants, military, or managing physical operations in an IT and/or critical environment infrastructure).
* Experience in leading, directly managing or supporting a team.
* Managing budgets
* Fluent in English (writing, reading, verbal)
* Ability and wilingness to work 100% on site, and travel between sites (all in Madrid)
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
* 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+
* Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
* 3+ years experience in leading a diverse, technical team.
* Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
* Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
* Experience with Computerize Maintenance Management Systems (CMMS) and Building Monitoring Systems (BMS, BAS, EPMS)
* Experience working on large scale CE projects
* Knowledge of construction techniques, terminology, and documentation
* Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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