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Customer success manager

Etraveli Group
Publicada el 20 mayo
Descripción

Descripción del trabajo

Infovista's Alliance & Channel Team is looking for a Global Account Manager for our (Nokia & Ericsson) accounts. The GAM will support and develop the Account worldwide.

The successful candidate will

* Have the overall responsibility of Ericsson & Nokia accounts management
* Be responsible for Ericsson & Nokia business objectives achievements
* Be responsible for the definition and execution of the Accounts Sales Strategies & Growth Plans
* Work as a Sales Support Specialist for this account and manage all opportunities globally
* Interact with all departments of the company for any matter related to this account
* Be the main daily interface with this global customer and their different entities worldwide
* Oversee tracking and reporting all sales activities related to this global customer
* Oversee Ericsson and Nokia pipeline management and qualification by working with the different field organizations and directly with the customers
* Proactively set up regular calls with internal field teams and customers to assess, update and take actions on the pipeline and related sales opportunities to maximize the bookings and revenue with Ericsson
* Proactively prospect leads and qualified opportunities with potential clients
* Create pipeline via leads management and qualification from marketing campaigns
* Manage, qualify, and nurture sales leads coming from marketing campaigns
* Research existing accounts, identify key players and opportunities, and generate interest
* Engage leads in dialogue either through phone or email
* Work closely with the local sales team to accelerate the sales cycle and generate quotes.

Key Skills & Qualifications

* Bachelor’s in Business, IT or Engineering studies
* At least 5 years’ experience in a similar role within the software industry (Networks or Telecommunications area)
* Fluency in English and other language(s) will be an advantage
* Demonstrated ability to assess customer requirements, identify business problems, and propose solutions
* Ability to influence by communicating ideas and technical concepts effectively
* Ability to adapt and work independently in a fast-paced environment
* Strong interpersonal skills and an ability to build rapport
* Organizational skills and self-discipline
* Good command of Microsoft Excel is essential and experience with Salesforce.com is preferred

KPIs / Metrics :

* Sales quota for Fiscal Years and per quarters
* Business growth
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