About the Role
MCI is a fast-growing tech-enabled business services company that operates call centers across the United States. We are looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both Spanish and English in a fast-paced environment.
Key Responsibilities
- Manage inbound and outbound calls in both Spanish and English.
- Provide clear and accurate communication across both languages.
- Assist customers with billing inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Escalate complex issues to the appropriate teams when necessary.
- Adhere to company policies and procedures during all customer interactions.
- Achieve daily and monthly performance targets.
Candidate Qualifications
- Must be 18 years of age or older.
- High school diploma or GED.
- Bilingual fluency in English and Spanish (spoken and written).
- Strong listening and interpersonal communication skills.
- Ability to work versátil shifts, including weekends and holidays.
- Excellent attention to detail and organizational abilities.
Preferred:
- Previous experience in a bilingual customer service or call center role.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on results. (Does not apply in Canada)
Compensation & Benefits
- Competitive base salary and incentive program.
- Health insurance (HMO coverage and dependents).
- Dental coverage.
- Free meals during training.
- Career growth and learning opportunities.
- Performance and loyalty bonuses.
- Employee shuttle services.
- Company retreats and off‑site events.
Physical Requirements
This role requires a largely sedentary office environment. The employee will sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office and lift up to 40 pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability.
EEO Statement
MCI and its subsidiaries embrace diversity and are committed to a work environment free from discrimination. We do not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic under applicable law.
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