This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
As a Central Operations Area Manager, you will drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherence/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be accountable of daily metrics. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network. You will ensure that targets and service deadlines are met.
You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis.
Key job responsibilities
- Responsible for last-mile customer experience and cost being responsible for daily and weekly On Road planning.
-Use data-driven decision making to achieve daily operational excellence.
-Make decisions and execute in a fast-paced environment.
- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes
- Serve as a problem solver and primary escalation point for the team of associates
- Maintain a full understanding of workflow and daily metrics goals
- Review and update SOPs as required
- Ensure successful performance in your business area through tracking and reporting metrics
BASIC QUALIFICATIONS
- A degree
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Advanced proficiency in verbal and written English and local language
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience working with Lean, Six Sigma and Kaizen techniques
- Experience working in another logistics environment
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment