Overview
Implementation Consultant - Fiix Software role at Rockwell Automation. Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. This acquisition allows Fiix to offer our employees the best of both worlds.
As an Implementation Consultant you will help our clients implement and adopt the Fiix CMMS throughout their organisation through onsite and remote consultation sessions. You will train clients\ ' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
You will report to the Manager located in Canada.
Responsibilities
* Be a sole or primary contact for clients during the implementation phase of their journey
* Help clients take full advantage of our industry-leading technology and deploy solutions to encourage end-user adoption, minimize time to value, and support expansion over time
* Engage directly with clients to understand requirements, identify success factors, develop best-fit solution designs, and configure the CMMS to meet needs
* Manage client expectations;
identify implementationrisks, capture and disseminate key project decisions, and control project scope, quality, and timeline
* Develop and deliver client training programs, including training materials (documents and videos)
* Assist clients with data collection, loading, and configuration
* Develop client reports and dashboard KPIs and widgets
* Support system integrations between Fiix and ERP systems
* Record project progress and store artefacts in a central repository
* Collaborate with teammates to identify CMMS and implementation best practices
* Help train new Implementation Consultants
* Travel up to 40% of the time
* Measure of Success :
customer feedback, use percentage, contribution to team projects
The Essentials – You Will Have
* Bachelor\ 's Degree required
The Preferred – You Might Also Have
* 1+ years experience in a software implementation role;
SaaS and CMMS software experience
* Prior experience in the Maintenance and Reliability industry considered an asset
* Prior experience translating customer requirements into workable software solutions
* Prior experience in Project Management leading small and medium software implementations;
including experience developing work-breakdown structures and managing project plans
* Valid driver\ 's license and Passport
* Proficiency in German and English
What We Offer
* Comprehensive mindfulness programs with a premium membership to Calm
* Volunteer Paid Time Off after 6 months of employment for eligible employees
* Volunteer and donation matching programs
* Employee Assistance Program
* Wellbeing programs through our OnTrack program
* On-demand digital course library for professional development
* Other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\ 're excited about this role but your experience doesn\ 't align perfectly with everyqualification, we encourage you to apply anyway.
Job Details
* Seniority level :
Entry level
* Employment type :
Full-time
* Job function :
Information Technology
* Industries :
Automation Machinery Manufacturing
Remote
J-18808-Ljbffr
#J-18808-Ljbffr