Overview
At AWWG, transformation is embedded in our DNA.
Founded in 1998 under the name of Pepe Jeans Group.
With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable.
AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).
AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities.
As a integral retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry.
The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement.
AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.
The project
As a Customer Operations Specialist you will be part of our dynamic and dedicated Wholesale Customer Service team, within our Operations department, servicing our Wholesale customers and coordinating with Third Parties.
You will follow up the whole order to cash process of B2B & Consigment customers over Europe.
Responsibilities
- Customer Master Data: Initiating and monitoring new customer creations/amendments according to Sales instructions
- Order Management: Raising Sales Orders, ensuring orders are dispatched and received correctly and integrated in SAP
- Returns Management: Ensuring return orders for faulty or commercial reason are raised according to agreed conditions
- Reporting: Supporting with the creation of weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations
- Claims management: Collecting, investigating and resolving incidences, as the main contact for wholesale customers
What we offer
- Great international working environment.
- Home office depending on the position.
- Flexible working hours.
- Versátil benefits.
- Gympass
- At least one year of experience in a similar role.
- Advanced level of English.
- Good level of Excel & SAP
The legal entity responsible for this hire is Pepe Jeans S.L.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Advertising Services
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Required Skill Profession
Other General