Press Tab to Move to Skip to Content LinkDigital Customer Success Manager (D-CSM) - Generalist MEE - Barcelona - German SpeakerAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.This job posting contains multiples job opportunities available.COMPANY DESCRIPTIONSAP started in as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.ABOUT THE ROLEThe SAP Customer Success Management organization aims to create an industry-leading virtual digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Digital Customer Success Managers) to our customers. D-CSMs will use a low touch / digital engagement approach in order to provide excellent customer experience across a large portfolio of customers ). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.Further responsibilities:Onboard New customersConduct virtual onboarding sessions and regular check-ins during the implementation phaseShare important SAP resources with customers such as webinars, trainings, events, or relevant best practicesAssist customers in case of showstoppers and roadblocksDrive customer adoption and respond to risk scenariosEngage 1:1 with priority customers as well as execute 1: many initiatives to drive customer outcomes at scalePursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resourcesIdentify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practicesEncourage and assist customers on topics related to AI adoptionAct as trusted advisor and be first point of contact for non-technical inquiriesDrive opportunities to further expand the Digital Customer base (Up & Cross-selling)Build and leverage a network of key internal stakeholders from different functions that can support customer successAnalyze and interpreting customer data to prioritize customer engagements, contribute to improve overall customer satisfaction & accelerate SAP's reference pipeline.Requirements:Location: Barcelona3 years of experience in a customer-facing role, managing complex customer relationships in the Software industryPrevious experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, or Procurement would be a plusExperience managing high volume of customer engagementsProven experience working with diverse, cross functional teams, both virtually and globallyMotivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environmentStrong orientation towards teamwork and collaborationStrong interpersonal skills which aid in building relationships externally and internallyCreative problem solving under pressure when working through customer issuesExcellent listening, written and oral communication skillsFluency in English and German essential.Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.BRING OUT YOUR BESTSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.WE WIN WITH INCLUSIONSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/VEE/DISABILITY:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: LI-Hybrid.Select how often (in days) to receive an alert:Select how often (in days) to receive an alert:Job Segment: Cloud, ERP, Supply Chain Manager, SAP, Technology, Operations, Customer Service JLjbffr