Job Requisition ID #
25WD90730
Position overview
Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.
We are seeking professionals with Automotive experience, supporting a broad range of technologies in large-scale enterprise environments. This role involves working closely with medium and large enterprise customers worldwide.
You will join the Technical Adoption and Success group within the Customer Technical Success team—a team that values professional development and rewards high performance.
The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight.
Responsibilities
* Establish and maintain working relationships with customers as a technical advisor, including customer interactions, internal alignment with Customer Success Managers and adoption specialists, executing activities in customer success plans, and ensuring a best-in-class Customer Technical Success experience.
* Handle priority and escalation of critical issues and monitor service level compliance.
* Provide technical assistance and recommendations for Enterprise Customers based on data analytics.
* Take a problem management approach to find opportunities for improvement initiatives.
* Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications.
* Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success.
* Deliver proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives.
* Responsible for key event management.
Minimum Qualifications
* Bachelor's degree or equivalent experience in Automotive industry.
* Minimum 5 years' experience in using or supporting Autodesk Design Studio products and cloud services for large enterprise clients in a professional services role.
* Strong troubleshooting and analytical skills.
* Comprehensive knowledge of workflows and data exchange.
* Experience in delivering presentations.
* Experience working and troubleshooting in enterprise environments.
* Able to manage several projects simultaneously, setting the right priorities.
* Strong communication skills in English.
* Fluency in English required; German or other European languages are a nice-to-have.
Preferred Skills
* Strong communicator and relationship builder at all levels, with initiative.
* Ability to present technical information to live or virtual audiences.
* Technical consulting and/or technical project delivery experience with large, demanding clients.
* Experience in Alias and/or VRED is a plus.
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About Autodesk
Welcome to Autodesk! Our software helps create amazing things every day—from green buildings and clean cars to smart factories and hit movies. We help innovators turn ideas into reality, transforming how things are made and what can be made.
We pride ourselves on our culture, which guides how we work, treat each other, connect with customers and partners, and show up in the world.
As an Autodesker, you can do meaningful work that helps build a better world. Ready to shape the future? Join us!
Salary transparency
Salary is part of Autodesk’s competitive compensation package, based on experience and location. It may include bonuses, commissions, stock grants, and benefits.
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