Step into a key operational role as a Payroll Service Delivery Manager at Zalaris Spain. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance.
Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
High proficiency in German and English
In-depth understanding of German payroll (mandatory)
Experience in outsourcing HR, payroll, or accounting
Work experience with SAP HCM is an asset
Strong customer relationship management and process improvement skills
Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
Hybrid working mode, offering flexibility and work-life balance
Opportunities for professional development and career progression
The opportunity to contribute to a global leader in HR and payroll services
Flexible working hours can be arranged in agreement with the manager
Work from home allowance