Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Technical Lead.
MAIN TASKS:
1. Support sales and functional teams with technical solution design, estimation, and assumptions.
2. Assist the Project Manager / Delivery Manager in technical leadership, ensuring the platform meets project demands.
3. Identify and report risks related to project/client profitability.
4. Ensure project progresses within scope, schedule, and budget, alerting deviations early.
5. Achieve technical objectives and ensure compliance with Omega''s quality standards.
6. Supervise effort estimations during testing phases.
7. Participate in project demos and ensure delivery of technical documentation.
8. Contribute to technical team development, training, and mentoring.
9. Identify opportunities for technical Up & Cross Selling.
10. Suggest methodological improvements.
11. Engage in Omega''s community of practice, providing thought leadership and training.
REQUIRED EXPERIENCE:
1. At least 3 years of full lifecycle Salesforce.com implementation experience.
2. Hands on experience with Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud.
3. Experience working with agile methodologies.
4. Proficiency in English.
WHAT WE OFFER:
1. Permanent contract.
2. Flexible schedule supporting work life balance.
3. Certifications plan to enhance your skills.
4. Home office support.
5. Flexible compensation options.
6. Health insurance.
7. Participation in societal initiatives.
8. Opportunities for professional growth and development.
About us
Our mission is to enhance the business experience (BX) of our clients through technology and data driven solutions across fields like Customer Services, eCommerce, Analytics, and Marketing. We serve diverse sectors including Retail, Life Sciences, Manufacturing, Education, Non Profit, and NGOs. As one of Europe''s top 3 Salesforce partners, our team of over 500 professionals from 24 nationalities combines business process expertise with technological innovation. We value knowledge, collaboration, and our company principles: Talent, Flexibility, Commitment, and Innovation. Join us to grow together.
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