Who we are
CPM International has a integral presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs
**Requirements**:
What skills & experience you will bring to us?
- A fluent level of French (spoken and written)
- A high level of English
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines
**Benefits**:
What do we offer?
- Start date: ASAP
- Contract: Temporary (until the 31st of December)
- Full-time: (39 hours/week)
- Working days/Hours: Monday to Friday from 9:00am to 6:00pm
- Salary: €21,000.00 gross per year
- Bonus: Performance Bonus up to €150 gross per month
- Holidays: 2 accrued days per month / 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid: 3 to 4 days per week at the office
- Training: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm
- Office location: Barcelona (La Sagrera)
**Other Benefits**:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
We're excited to meet you!
\#wecare#wearecurious#weachievetogether