IT ANALYST
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Is IT your passion? Logistics is the future! Join DSC Supply Chain Valencia center of excellence – the best place to work.
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Role Purpose To have a detailed understanding of the Logistics Business from a technical and operational perspective for internal and external customers. Act as an IT consultant at key stages of a project and provide possible solutions. Analyse and capture business requirements, specify enhancements or development work.
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Lead and support IT projects that do not require entry into the DHL PMO database. Test application functionalities and train users to a level of competence in the system. Serve as the main interface for Customer IT managers and manage relationships with IT Service Providers.
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The Key Responsibilities for You as IT Analyst Include
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Ensure that the assigned user community is functional and can operate the business with minimum disruption, providing out‑of‑hours cover as required.
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Undertake general systems housekeeping.
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Provide application functional support and L1 for all system‑related issues & queries as the interface between Business Operations management, Customer IT management and the IT team to improve system performance, functionality and efficiencies.
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Schedule and run Application Management routines.
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Ensure that DHL & Customer company policies are applied where applicable.
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Define requirements for, and facilitate the creation and maintenance of, required IT documentation. Deliver appropriate IT training to operational super users.
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Work with third‑party service providers & partners, both internal & external.
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Requirements for the Job
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Minimum 3 years of experience in a similar IT role: implementation, maintenance and/or roll‑out projects.
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Excellent analytical skills with the ability to diagnose and troubleshoot technical issues efficiently.
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Solid knowledge of networking protocols, security principles and best practices.
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Good command of office packages, especially MS Excel and MS PowerPoint.
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Effective communication skills to collaborate with cross‑functional teams and convey technical information to non‑technical stakeholders (written and verbal).
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Strong organizational skills to manage multiple tasks and projects simultaneously.
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Detail‑oriented mindset to ensure accuracy in documentation and system configurations.
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Team player, adaptable and curious.
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A bachelor’s degree in Computer Science, Telecommunications and Information Technology or a related field (such as Industrial Engineering).
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Fluent in English & Spanish.
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Preferred Requirements
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Experience in logistics processes.
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Stakeholder management.
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Change management.
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Databases and client access to them (Oracle, SQL, Web technologies). xugodme
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Familiarity with IT service management (ITSM) frameworks such as ITIL.