Responsibilities
1. Receive incoming telephone calls from new and existing customers
2. Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
3. Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
4. Data accuracy
5. Attention to detail
6. Ability to gain immediate credibility and trust
7. Exceptional communication skills
8. PC and system literate
Candidate Profile
9. Confident and enthusiastic.
10. The ability to work well as part of a team as well as independently
11. C2 Level of Spanish and C1 (or higher) level of English
12. First class written, verbal and interpersonal skills
13. Numerate and articulate
14. Well organised, reliable and thorough
Desirable Skills
15. Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
16. Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
17. Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
18. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
19. Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
20. Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
21. Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
22. Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
What we offer
23. 38.5hs/week from Monday to Friday, between 10.00 and 19.00
24. Temporary 1 month contract
25. Salary: 17.864 € gross/year
26. This is an on site job so living in the Barcelona area is a requirement.
27. Individual career paths to grow within the project
28. We are one of the world's largest provider of contact center services
29. Engage in an excellent work environment and team building activities.
30. Dynamic and international environment
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.