Job Description
As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.
Key Responsibilities:
* Offering customers a high level of service through styling advice, product knowledge, and store experience.
* Analysing selling information and taking responsibility for the store's sales performance.
* Leading and motivating a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service.
* Leading recruitment and ensuring induction and training of new starters are carried out effectively.
* Identifying future talents and creating development plans to support their progression.
* Overseeing store operations.
* Creating a positive and motivating work environment.
Qualifications
We seek individuals who embody the spirit of teamwork, entrepreneurship, and constant improvement, fostering collaboration and shared achievements. An optimistic outlook and adaptability to evolving circumstances and customer preferences are key attributes. You should take independent initiative, addressing business and customer demands efficiently and effectively.
What You Need to Succeed:
Knowledge:
* Understanding of KPIs, selling reports, budgeting, turnover, and workforce planning.
* Knowledge of Health & Safety standards.
* Understanding of store routines such as delivery, stock management, and inventory.
* Fluency in Spanish and a good level of English (to be assessed during recruitment).
* Good knowledge of employee relations best practices.
Motivation:
* You enjoy leading and developing a team and building a people-first environment.
* You are results-oriented and capable of multitasking.
* You are eager to grow personally and help others develop.
Behavior:
* You foster a well-functioning team and value diverse perspectives.
* You stay updated with fashion trends, customer needs, and competitor activity, making decisions with the customer in mind.
* You set ambitious, concrete business goals and adapt to changing circumstances.
* You support others' growth through constructive feedback.
* You are self-aware, respectful, and non-judgemental.
* You generate new ideas and understand the importance of sustainability.
* You prioritize efficiently and make resourceful decisions.
* You communicate clearly and listen actively.
* You express your opinions and contribute to team outcomes.
Past Achievements:
* Proven success in maximising sales.
* Successful in recruiting, managing talent, and developing team members.
* Experience in managing employee performance.
* Experience in leading teams of managers.
Additional Information
This is a full-time position offering 40 hours per week. Applications should be submitted via our career page with a CV. Due to data policies, we do not accept applications through other channels.
Benefits include a 25% staff discount on all H&M Group brands, participation in our H&M Incentive Program (HIP), and additional perks for colleagues based in Spain such as a day off on your birthday and access to the Advantages Club discount platform.
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